What to Say When Reaching Out to a Therapist: A College Student’s Guide

Reaching out to a therapist can feel intimidating, but having a script can make it easier.

Leaving a Voicemail

What to Include:

• Your name
• Your insurance info (insurance company and plan name from your insurance card)
• Your phone number (repeat it slowly)
• When you're available for a callback
• If you’re okay with them leaving a voicemail

Sample Voicemail: “Hi, my name is [Your Name]. I’m a student at [Your University] with [Insurance Provider], looking for a therapist. I’d love to learn more about your practice. You can reach me at [Your Number] on [Days/Times]. Again, that’s [Repeat Number]. Feel free to leave a voicemail if I miss your call. Thank you!”

What to Expect in Your First Conversation

Therapists may ask:

• Why you’re seeking therapy
• Your insurance information
• What goals you have for therapy

You can ask them:

• Are you in-network with my insurance?
• Do you offer sliding scale fees?
• What’s your approach to therapy?
• Are you accepting new clients?

Being prepared can make reaching out less stressful and help you find the right support quickly.